Pass The Parcel Overnight Ltd

Hey Farm Saddlery in Yorkshire has taken its business nationwide following an online service breakthrough from APC Overnight. With the use of Innovative web-based technology that connects directly to the APC nationwide next day delivery network, the saddler has boosted its sales by a third since launching its online shop. Whether it is a single DVD or a saddle and complete riding kit, online purchases are processed quickly and despatched instantly thanks to APC Overnight’s easy web booking system.

Paul Collins, the company’s Director, says that having a courier that cares about its customers and offers high-tech services is an important asset to the smooth running of an expanding online retail business.

“With our rapid expansion in our UK-wide sales we need a courier that acts as an extension of the business and APC Overnight fits the bill perfectly. Online customers expect rapid nationwide service and with access to the national network via our local depot – APC Pass the Parcel Overnight – we are able to achieve this. Indeed, the local depot is providing us with fantastic service enabling us to process and fulfil orders extremely quickly thanks to the Internet-based technology for instant booking and shipping label printing. From taking the order to printing the label takes less than 2 minutes,” he says.

Paul Collins also says that the APC Overnight online system is updated instantly as parcels travel from point to point throughout the network, which enables accurate tracking. This too aids customer satisfaction.

“If a customer queries the whereabouts of their parcel, we can quickly locate it using the system. We can even tell whether or not there was a failed delivery and that the items are in safe keeping at the local depot. If this is the case, all we need do is give the customer the consignment number and they can call the depot to arrange a convenient collection or delivery time,” says Collins.